Terms

Terms

Standard Terms and Conditions

Computer Sales
Payment is due on order and should be made by either cheque, payable to “Bextec” or bank transfer to account 36299618, sort code 52-30-29.

Computer Repair
Payment is due on collection and should be made by either cheque, payable to “Bextec” or bank transfer to account 36299618, sort code 52-30-29.

Print
Payment is due on collection and should be made by either cheque, payable to “Bextec” or bank transfer to account 36299618, sort code 52-30-29.

Website
Payment terms are as follows –
25% initial payment – deposit and design
25% - due on database completion
25% - due on demo of website
25% - final payment due when website goes “Live”
Payment should be made by either cheque, payable to “Bextec” or bank transfer to account 36299618, sort code 52-30-29.

Late Payment
Payments made outside of our normal terms are subject to interest charges of 8% plus the current Bank of England Rate of 0.5% PA

The following terms and conditions apply to Bextec email Services.

  1. Size of mailbox
    1. Each mailbox has a storage quota of 25GB. This is in place to protect your account and others from potentially large volumes of email sent to a single address that could materially affect the email system server. Additional storage can be purchased upon request. It is the mailbox owner's responsibility to ensure that his/her mailbox does not reach its allocated level. Bextec cannot be responsible for email lost due to full mailboxes. You will receive warning messages when your mailbox is close to your quota.
  2. Service availability
    1. Bextec monitors the server as a whole but does not monitor individual mailboxes. The Exchange server uses SMTP, a "store-and-forward" email protocol, to deliver outbound messages. This protocol does not guarantee immediate delivery of email messages. By default, the Exchange server makes a delivery attempt every ten minutes three times; after that the server will attempt message delivery every fifteen minutes. If there is no successful delivery attempt within twelve hours, a delay notification will be emailed to the sender. If there is no successful delivery attempt within 72 hours, the message will be returned to the sender.
  3. Security
    1. Bextec makes every reasonable effort to ensure mailbox security at all times. We do this through a combination of various network security policies, load balancing and redundant systems. We make every reasonable effort to ensure the integrity of data on Bextec systems. On the rare occasions where there may be a problem with specific mailbox data, it is the mailbox owner's responsibility notify to Bextec. We cannot guarantee to restore data and we accept no liability for the loss of any such data that is caused through events outside of our control.
  4. Server storage capacity
    1. Each Exchange account is allotted an aggregated storage capacity initially equal to the total storage capacity of each mailbox. This storage capacity is shared among all mailboxes and public folders within your account; the quota cannot be exceeded. For an additional fee, you may increase your account storage capacity at any time by contacting Bextec.
  5. Mailbox and Public Folder storage capacity
    1. In addition to the aggregate account storage capacity, each mailbox and public folder also has its own storage limit. When the storage capacity is reached on an individual mailbox or folder, the Exchange servers shall stop sending or receiving messages. Bextec is not responsible for Service unavailability or data loss caused by any mailbox or folder exceeding its storage capacity. To prevent such occurrences.
  6. Anti-virus checking
    1. Bextec installs anti-virus software on its email servers for all Exchange mailboxes. This software is configured to check messages coming into the email server. If a virus is detected, the message is deleted. No notification is sent to either recipient or sender of the message. Messages sent between mailboxes on the Bextec platform are not checked.
  7. Anti-SPAM message filtering
    1. Bextec runs anti-SPAM software on its email servers for all Exchange mailboxes. You can determine the levels of spam protection from notifications sent to your mailbox when a messaged deemed as spam reaches a predetermined threshold.
    2. Bextec also runs anti-SPAM software on outbound email from all mailboxes, and reserves the right to mark or delete any messages determined to be SPAM.
    3. Bextec reserves the right to suspend any account deemed to be sending out any spam email and causing Bextec Servers to be blacklisted.
  8. Use of email account
    1. If Bextec identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all Services to the domain as appropriate.
    2. Bextec allow mass emailing from our server, however it is the users responsibility to delete any failure email address and rejected email addresses from their database to ensure the clean sending of email at all times.
    3. Bextec will not be held responsible for the blacklisting or blocking of our server if this is not adhered to.
    4. It is expected that clients are responsible for saving all contact email addresses in their contacts folder on the server. Bextec will not be held responsible for any autocomplete contacts missing in the event or a recovery or PC upgrade.
  9. Email retrieval and timescale
    1. Bextecs' policy on maintaining stable data-transfer levels includes a deletion process for email as follows: (i) all mail in Exchange "Trash" folders will be deleted automatically after 7 days. Such mail is checked daily y; (ii) if a mailbox is not accessed for 60 days, all mail over 90 days old will be deleted automatically. This process will be repeated daily until the mailbox is accessed again; (iii) Root mailboxes that are not accessed for 90 days will have their quota reduced to 1MB automatically (with any existing mail over this new quota deleted). If the Root mailbox is accessed again, its quota will be increased back to the original allocation (Root mailboxes being Standard mailboxes). Note that after 90 days, the Root mailbox will have already undergone a clean up after 60 days of inactivity. Bextec does not accept any responsibility whatsoever for any deleted mail. (iv) In the event of any loss off service or Exchange server downtime that is outside of the control of Bextec’s own internal systems, we will endeavour to restore services within 72 working hours, to enable emails that are send between the down time and the up time to be delivered. (v) In the event of email downtime, we are prepared to quickly switch to an alternative server to capture as much email as possible, however we do not guarantee that the switch will capture all emails that are waiting to be delivered, due to the 72 hours’ time frame that DNS updates can take to propagate. We do not offer this as a long terms solution.

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